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Telesales Manager Job Description

The Telesales Manager’s oversees the daily running and management of a call centre, overseeing a sales team, meeting any sales targets and the development and training of telesales staff.

Duties of a Telesales Manager:

  • Coaching, inspiring and motivating a sales team.

  • Ensuring the team meets the sales targets.

  • Sales training, development, and performance management. 

  • A good understanding of the market dynamics in the respective sector.

  • Developing sales strategies to guarantee success and growth.

  • Developing and maintaining customer relationships 

  • Disciplined use of CRM system, communication and customer management.

  • Handling customer complaints and enquiries.

  • Monitoring random calls for quality assurance.  

  • Forecasting and analysing sales data. 

  • Regular reporting of KPI’s to directors 

  • Keeping to targets and managing KPI’s.

Requirements for the role:

  • Telesales experience 

  • Experience managing a team

  • Excellent verbal and written communication skills 

  • Ability to prioritise and handle multiple tasks at any given time

  • Detail oriented 

Should you require assistance recruiting for a Telesales Manager position then please do not hesitate to contact our specialist sales recruitment team on 020 8349 3508.


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