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Telesales Manager Job Description

Telesales Manager Job Description
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The Telesales Manager’s oversees the daily running and management of a call centre, overseeing a sales team, meeting any sales targets and the development and training of telesales staff.

Duties of a Telesales Manager:

  • Coaching, inspiring and motivating a sales team.

  • Ensuring the team meets the sales targets.

  • Sales training, development, and performance management. 

  • A good understanding of the market dynamics in the respective sector.

  • Developing sales strategies to guarantee success and growth.

  • Developing and maintaining customer relationships 

  • Disciplined use of CRM system, communication and customer management.

  • Handling customer complaints and enquiries.

  • Monitoring random calls for quality assurance.  

  • Forecasting and analysing sales data. 

  • Regular reporting of KPI’s to directors 

  • Keeping to targets and managing KPI’s.

Requirements for the role:

  • Telesales experience 

  • Experience managing a team

  • Excellent verbal and written communication skills 

  • Ability to prioritise and handle multiple tasks at any given time

  • Detail oriented 

Should you require assistance recruiting for a Telesales Manager position then please do not hesitate to contact our specialist sales recruitment team on 0207 125 0460. Alternatively you can email us at and we will get straight back to you.


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