Job Descriptions

Community Manager Job Description

The community manager is responsible for managing and engaging with the organisations online community in a way which builds brand awareness and loyalty.

Duties of a community manager include:

  • Working alongside the social media manager to generate new ideas for social content to drive communications.
  • Planning social content and maintaining the content calendar ensuring social media content is regular, relevant and engaging.
  • Writing engaging copy for use on relevant social media platforms.
  • Engaging with Fans and Followers to build relationships with the community and encourage engagement.
  • Weekly reporting on social media engagements within the community.
  • Monitoring the success of the community and of social media in terms of the overall marketing strategy.
  • Liaising with internal stakeholders to relay customer feedback insights gained from online conversations within the community.

The ideal background of a community manager:

  • Previous experience working as a community manager in a similar role or alternatively a background in social media ideally from a similar industry.
  • The ideal community manager will be passionate and articulate with the ability to analyse the implications of online communications and messages.
  • Must have a cutting edge interest in social media and be abreast with the fast changing nature of social media and ensuring that new opportunities for engaging with customers are realised.
  • Excellent written and spoken communication skills are essential.
  • A relevant degree in either marketing, IT or English is essential

Should you require assistance recruiting for a Community Manager then please do not hesitate to contact our specialist marketing recruitment team on 0208 349 3508.

If you're looking to expand your marketing skills then why not try a CPD accredited course from our partners below.

 

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