Job Descriptions

Telesales Manager Job Description

The Telesales Manager’s oversees the daily running and management of a call centre, overseeing a sales team, meeting any sales targets and the development and training of telesales staff.

Duties of a Telesales Manager:

  • Coaching, inspiring and motivating a sales team.
  • Ensuring the team meets the sales targets.
  • Sales training, development, and performance management. 
  • A good understanding of the market dynamics in the respective sector.
  • Developing sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships 
  • Disciplined use of CRM system, communication and customer management.
  • Handling customer complaints and enquiries.
  • Monitoring random calls for quality assurance.  
  • Forecasting and analysing sales data. 
  • Regular reporting of KPI’s to directors 
  • Keeping to targets and managing KPI’s.

Requirements for the role:

  • Telesales experience 
  • Experience managing a team
  • Excellent verbal and written communication skills 
  • Ability to prioritise and handle multiple tasks at any given time
  • Detail oriented 

Should you require assistance recruiting for a Telesales Manager position then please do not hesitate to contact our specialist sales recruitment team on 020 8349 3508.

Job Alerts

Sign up to receive relevant job alerts via email.

Sign Up

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No
+Recruitment
Some recruitment software applications, such as applicant tracking systems, use cookies to track the source of job applications.
Apply Indeed CTS noscriptApply Indeed CTS noscript description
Yes
No
Apply Indeed CTS scriptApply Indeed CTS script description
Yes
No
Job Indeed CTSJob Indeed CTS description
Yes
No
Apply Google CTSApply Google CTS description
Yes
No

More Details